Refund policy

I want every purchase to be a great experience for you. If there’s something not quite right, please get in touch and I will try to resolve any problems you may have.

If you receive a piece that is damaged or broken, I will happily repair or replace it for no additional charge. Please contact me via the contact form or email lily@lilycarmenjewellery, and I will arrange for free return shipping of the item within 30 days.

In the event you would like to return your jewellery for a refund or exchange, please package the items carefully and contact me within 30 days via the contact form or email lily@lilycarmenjewellery to arrange a return. Return shipping will be at the expense of the customer. Any pieces returned for refund or exchange must be unworn and undamaged, in their original packaging. Earrings cannot be returned or exchanged for hygiene reasons.